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What problems do you encounter and what can you do to solve them

If you encounter a problem while using our website, or if our site does not behave as it should, try the following solutions before contacting our team:

  • Material issues: desktop, laptop, mobile phone or tablet
  • Browser issues
  • Cache issues, cookies, or browser history
  • Problems with Adobe Flash Player

Problems with your materials

Restart your device To do this, press and hold the power button for several seconds. The device should turn off after 5 to 10 seconds. Then wait a few seconds, then turn it again. Restart allows updated non-updated software.

Try another device

To find out if the problem is with your device or system, we recommend testing another device.

Update your browser

We recommend that you use the latest version of Google Chrome, Mozilla Firefox or Internet Explorer.

Restart your browser

Clear cache, delete cookie and remove browsing history. If you have modified your ads but do not see the changes online, you may need to refresh your browser or clear the browser's history / cookies / cache.

Update Adobe Flash Player with Java

On our website we use Adobe Flash Player and Java. Make sure your version of Adobe Flash Player and Java are up to date.
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